Secure Push eDocument Delivery

Organizations today are looking for ways to harness technology to reduce costs. Secure Push eDocument Delivery has the potential to reduce costs in multiple areas, while at the same time improving the overall customer experience. Secure Push eDocument Delivery in its simplest form is the delivery of information to customers and other stakeholders directly to their inbox. With more and more people online every day and a large majority of them reporting that they spend a majority of their time managing their email, delivering information to the inbox is one of the most efficient and effective ways to communicate with your customers and stakeholders. This is not a replacement to your web strategy, but a complementary approach.

Current “Pull” methodologies, designed to direct a user to a website has resulted in adoption rates of less than 10% across most industries. The primary reason for the low adoption rates is the requirement of the user to “Take Action” to be Pulled, or directed to a website. Once on the website, the user is then required to remember yet another user name and password and potentially navigate through numerous screens to reach their desired destination. And with many consumers still using dial up access, the challenges of the “Pull” model are even higher. These hurdles have resulted in user inertia, and the disappointing adoption rates. By “Pushing” the information directly to the user’s inbox, adoption rates increase to over 40% in a B2C environment and over 80% in a B2B environment. Adoption rates at this level will result in massive cost savings in postage, printing, paper and the personnel and overhead costs associated with your mailroom operations.

These cost savings alone would result in a significant ROI but there are many more benefits that will result from communicating with your customers via secure email.

1. Reduced Call Center Volume- A wide variety of self help tools allowing customers to communicate with you via email. Included are simple tools such as change of address information that customers can deliver to you electronically, rather than by calling your call center. This will reduce your costs but will also add convenience to the customer who would rather not have to take time from their busy schedule to call you. They would much rather send you an email at their convenience. In addition to such self help tools, there are more advanced tools for such issues as dispute resolution. All of these tools are designed to reduce your costs and improve your customer relationship.

2. Improved Marketing Effectiveness-eDocuments can include unlimited marketing and are a much more effective means of communication than paper stuffers in envelopes. Branding, promotions, links, etc. can all be included. Full reporting capability provides your marketing team with the information they need to create targeted, highly effective, marketing campaigns. Marketing material can be changed as often as you wish.

3. Reduced Days’ Sales Outstanding- Technology exists today to take payment directly from within the PDF eBill, without customers having to link to a single webpage. Email delivery results in instant delivery rather than the numerous days for the regular mail process. Clients in some cases are reporting in excess of a 30% reduction in days’ sales outstanding as many customers choose to pay their bill upon receipt with a few simple clicks.

4. Increased Security-Customers and stakeholders will view their information as an offline attachment. With one easy click after entering a shared secret, documents are opened. This is more secure than either paper or online. It also gives the customer multiple options for the document including saving, filing, printing, discarding and, if applicable, paying with just one click.

The Push strategy is predicated on the assumption that your customers process their information today in the inbox. For years, customers have gone to the mail box outside of their homes or the mailbox at their business office to retrieve their mail. We believe that more success will be achieved with customers by not asking them to change their habits. They are used to having their bills, statements, etc. sent, or Pushed to them. We want to continue that method but change the delivery destination to their electronic mailbox rather than their physical mailbox. Given the adoption rates being achieved with Push eDocument Delivery and the relative success compared to Pull methodologies, which are asking customers to change their behavior and go out and find their information, we believe the case for Push is clear and the Value Proposition very powerful.

This important & strategic offering doesn’t only reduce costs; it dramatically reduces the impact on our environment. The positive “environmental impact” that Secure eDocument Delivery has on lowering each customer’s “carbon footprint” is a compelling value proposition in itself:

The following calculations are an indication of how Email Billing solution is assisting clients with their Corporate Social Responsibility commitments:

According to http://www.papercalculator.org for every 38,500 bills produced:

o 1 ton of paper is used

o 2 tons of trees are destroyed

o 16,450 gallons of water is used

o 1,941 pounds of solid waste is generated

o 60 pounds of air emissions are spewed out

o 5,058 pounds of greenhouse gases are emitted

In other words, by selecting an Email Billing solution, customers can assist in dramatically reducing the impact on our environment. Another line in terms of your Corporate Social Responsibility commitments could be along the following: ___________________ is constantly looking to apply the latest innovations and expertise to help to solve the country’s GHG and energy challenges.

Why We Hate Paying for Delivery When We Shop Online

Though most shoppers still purchase products in brick and mortar stores, online shopping continues to grow by leaps and bounds. The ease and convenience of pointing and clicking for the things we want – of which there is seemingly an infinite supply on the net – is unmatched by any “real life” shopping experience. The deals aren’t bad, either.

But one of the more annoying aspects of shopping online is having to pay for delivery. For many people, paying for delivery costs is a deal breaker, one that prevents them from fully converting to online commerce.

No one enjoys paying money to wait a week or more for the purchased products to arrive at their destination. Someone who goes into a store can instantly grab the product, pay, and walk out the door. If the customer wants his or her items quicker, like overnight, be prepared to pay an arm and a leg. Pointing and clicking online is fun, but no one enjoys paying for the privilege to wait for the items to arrive.

No one likes to pay extra money on top of the product’s cost, for that matter. Sometimes the total cost can be cheaper than buying the product in real stores if the buyer gets a great discount, but often the shipping represents a significant extra expense. This is especially true if the product is large, heavy, or originating from a distant place.

Worst of all, sometimes customers pay for shipping, only to receive damaged or missing goods at the other end. Whether this is the fault of the sender or the delivery service is unimportant. Worse still if the items never even arrive at their destination. If someone steals the package from a doorstep, it’s often difficult to prove otherwise. There’s nothing worse than paying for shipping and having that service fall through.

The final problem with paying for delivery is dealing with returns. If the product turns out to be defective, or if the customer simply doesn’t like it, he or she often has to pay return shipping fees out of pocket. This is in contrast to a normal store – if the product isn’t right, simply return it, free of charge. With online shipping, however, not only does the customer need to pay the delivery cost, he or she needs to pay the return costs as well! Double dipping on shipping can sour a customer’s experience.

Love Flowers the Brit Way – Flower Delivery and Flower Shows

An occasion, a celebration, a festival or any kind of anniversary often gets us thinking about a suitable gift. Sometimes we do find something interesting, and sometimes we really rush with selecting the gift. But there is something which goes with every kind of situation. Flowers! Yes flowers can be gifted with or without another gift — with or without a reason.

People all across the globe love flowers. Flowers – the mortal creations of nature that leave an immortal memory. Particularly, British people are known for their love for flowers. This is quite evident from the huge number of flower delivery service in the UK. Plus there are more than 3000 flower shows in the UK that take place all throughout the year. Such is the love for flowers and flower shows in the UK that people here have set up The Royal Horticultural Society – UK’s leading gardening charity, which is dedicated to promote good gardening and horticulture in the country.

The UK is also the place where people love sending and receiving flowers through flower delivery services. Flower delivery services can be done in three ways – through phone, through the Internet and in person. The Internet and phone flower delivery orders are immensely helpful for people over here, particularly for those who have a tight schedule. Ordering flowers through the Internet flower delivery is a better option than ordering through telephone. This is so because you can see the various arrangements of flowers and how they are packaged. You select the one that best pleases your eyes and click on that for delivery.

Ordering for flower delivery on the Internet is easy. You click on the arrangement of flowers that best meets your requirement and fill in the details for delivery. Then you make the payment and that’s it. Your flower gets delivered just the way you want it to be.